Five service lines, one consistent approach.
We can work on one specific process or help you design a full operating model for an area.
A. Operations design & management
Processes that need coordination, follow-up and control.
LTS designs, implements and manages full processes, or takes part in one specific component of an area's operating model.
- Operating model design
- Process mapping and documentation
- Role and responsibility definition
- Workflow design
- Task and case management
- Follow-up tracking and document management
- Coordination of teams and vendors
- Management reporting and indicators
- Remote team operation and back office
- Identifying improvement opportunities
B. Technology, automation & artificial intelligence
We understand the process, then define the technology.
It's not just about acquiring tools: we redesign the process and define how technology can improve how it runs.
- Diagnosing processes suited to automation
- Setting up Notion workspaces
- Project, operations and knowledge-base dashboards
- Automating repetitive tasks
- Integrating forms, databases and approval flows
- Designing AI-based assistants and service bots
- Classifying and routing requests
- Supporting customer service teams
- Automated report generation
- Using AI for analysis, productivity and decisions
- Training teams on digital tools and AI
Applied examples
Operating and tracking models in Notion, dashboards to manage projects and owners, internal knowledge bases, automation of frequent customer service inquiries, bots to guide users and classify requests, and AI to support responses, analysis and reporting.
We have supported a telecommunications company in exploring and implementing artificial intelligence solutions applied to business processes.
C. Logistics, transportation & e-commerce
Operational experience across the full chain.
We work across logistics, transportation, foreign trade, e-commerce and distribution processes, supporting operations in the United States and Latin America.
- Coordination of logistics operations
- Shipment, package and exception tracking
- Customer service and request follow-up
- Coordination with carriers, warehouses and vendors
- Document control and quoting support
- Case traceability and database management
- Operational reporting
Applied examples
Pickabox (international locker and e-commerce), On Time Solutions (candidates and drivers for transportation) and Colocar Logistics (commercial, operational and strategic). See the full case studies →
D. Commercial development
Commercial strategy as an execution discipline.
We help structure, organize and strengthen commercial processes, turning strategy into a measurable discipline.
- Commercial model, structure and role design
- Prospecting and database cleanup
- CRM implementation and administration
- Pipeline organization and follow-up routines
- Indicators and commercial productivity analysis
- Goal design and variable compensation models
- Coordination between sales and operations
- New market development
E. Human talent & organizational development
Human talent connected to business priorities.
We support companies in structuring and transforming people management, connected to the organization's real execution capacity.
- Organizational structure and profile design
- Recruiting, screening and onboarding
- Performance and potential evaluation
- Competency models and succession plans
- Talent indicators and compensation models
- Leadership development and high-performing teams
- Organizational culture and change management
- Digitizing and automating HR processes
Which of these solutions does your company need today?
Tell us your need and we'll help define the next step.
Let's talk about your need